Frequently Asked Questions

If you have any questions about what we do or how we work feel free to contact us, in the meantime, here are some of the most commonly asked questions.

What areas do you cover?

ACWArb works within a 30-mile radius of Lichfield, including Sutton Coldfield, Cannock, Burntwood, Rugeley and Walsall. If you live elsewhere, please get in touch and a member of the team will advise if we can offer you our services.

What services do you offer?

ACWArb offers all aspects of tree surgery including tree removal, assessments maintenance, planting and hedge trimming. For a full overview, visit our services page. 

Are you qualified and insured?

All of our staff have a minimum of NPTC level of qualification for the tasks they perform. We are constantly progressing and learning. Theory-based knowledge is also very important, along with safety and first aid training.

We are fully insured for £5,000,000 Public Liability for anyone occurrence and £10,000,000 for Employer’s Liability.

Do you take all the waste away?

This will be specified on your written quotation. Most customers require the waste to be taken away but this can be discussed on your free consultation. Some customers request to keep some or all of the woodchip for garden mulch, it is increasingly more popular for customers to request to keep some or all of the timber (rings) to split for firewood.

Is my tree protected?

Some trees are protected by local authorities; it is easy to find out online. If your tree is protected you will need to submit an application to carry out any tree work apart from deadwood removal. It is a joint responsibility for the owner of the tree and the contractor to ensure that an application is made before proceeding.

We can help you establish whether your tree is protected and submit an application on your behalf, we carry out applications for free with each quotation accepted. There is a charge should you cancel scheduled tree work or just require an application submitting.

Do I need my neighbour's permission?

If you are requiring work done to a neighbour’s tree it is advised to speak to your neighbour first to establish whether they are happy for you to proceed. It is a legal requirement to have consent from your neighbour in order to climb into their tree – although you can cut back branches that are overhanging your property, the work must not be detrimental to the tree and again it is important to check whether the tree is protected. We are happy to discuss and make arrangements with your neighbour on your behalf, this can be discussed on your free consultation.

Do you remove the stump?

We can quote to remove a tree to just above ground level and to stump grind.

A stump grinder is a powerful machine with a rotating blade that rips into the wood as it turns, the teeth cut the stump wood into small pieces which mixes with the surrounding soil to make a mulch.

The operator will pass the blade over the stump until it is below ground level, we do not chase the lateral roots underground but would discuss surface roots at your consultation. It is the owner’s responsibility to point out and be aware of any underground services. The mulch is left as the ground will need time to settle (can be taken away upon request).

When do I need to pay and how?

You do not need to pay any money upfront. Once the work is complete you will receive an invoice with bank details, if online banking is not your thing don’t worry. You can pay the team with a cheque or cash on completion or work, or wait to receive your invoice and send a cheque via post. (payment must be made within 14days of the work unless discussed in advance, or occur a 5% late payment fine).